1-23-2012+Minutes

Professional Development Committee Meeting Notes

January 23, 2012


 * Reviewed Erv’s feedback from Wiki Discussion as follows**:

‍E rv wants to know what direction we are going with the assessments ‍ and ‍ if we are considering training for the district (non-ISTS staff) on Web Help Desk and a knowledge base…

Our response: We want to start with internal trainings so we can develop a process that works, with guidelines that will lend to consistency and success. Then we can do external trainings based on that process that has been PDCA’d.

More specifically, the Professional Development committee has been discussing trainings for non-ISTS staff. We made the decision to put our primary focus on ISTS trainings in order to narrow our scope a bit and to develop the process. We are also waiting for our communications committee to get their feet on the ground before we inquire about their decision for a central location for all training materials, both ISTS and non-ISTS.

We have discussed trainings that will be associated with WHD for ISTS staff and non-ISTS staff, but are waiting for the WHD committee to make some progress on defining the processes (i.e. having clients add their own tickets, etc). We have had in-depth discussion about the need for documentation (text, podcasts, slide presentations, etc.) to back up and further enrich any PD that is developed (both internal and external). This documentation would include information we already have available to us from past PD, etc.


 * Worked on developing a survey to see what our ISTS department thinks they need training on**.

The survey will determine which trainings we will focus on in the fall.

Angie emailed Wes Fothergil and he replied with the following:

Hi Angie, There are some options available in the paid-for accounts on Zoomerang that allow for more question flexibility as well as better analytics. I'm not certain what kind of a survey you're thinking of preparing, but we could probably do it for you and send you the link to send out when it's completed. Wes

These are the questions that we discussed for the survey:

What kind of training do you feel that would help you do your job better for the upcoming school year? If there are specific tools or hardware, please list them.

Here are some ideas provided by the PD committee: Workgroup Manager Remote Desktop Connection – AdminConsole – ADUC and pc remote tools ARD ServerAdmin Casper Remote Promethean Mimio Phones Sophos Malware removal ERC process Web Help Desk FirstClass District Intranet Infinite Campus How to enter your own ticket in WHD (for clients) Document cameras Remote connections in WHD Printing Intercom

Please prioritize your choices for us numerically so we can implement them in our professional development-training calendar.

Are you aware that the District offers professional-development classes that may be of interest to you at a reduced cost? Yes or No

Please respond to this survey by (date TBD)

After Angie and Derrick get a chance to comment and our committee finalizes, Angie will send the survey questions to Wes Fothergil and the District communications department so the survey can be developed in Zoomerang. Wes will then send us a link so we can get the survey out to ISTS. The Professional Development committee will send out this link via email to the entire ISTS department. Angie will ask Wes how the results will be handled.

A follow-up survey will be sent out after this survey is tallied to further narrow down which PD will actually be created and instituted.


 * Discussed upcoming lion training as follows**:

The training has been finalized as an all-day training on support team days, beginning next week. Participants are expected to come to the training with Lion installed on their department laptop.


 * Discussed Lion training assessments as follows:**

An assessment will be given at the end of each day’s Lion training. It will be 2-part. The first part will provide feedback. Was the training effective? (process, style, content). The second part will be an actual test that has questions (some will be essay style) that will be given to assess the following: Were participants paying attention and participating in the training? Where are the holes and gaps in knowledge that need to be filled in?

A follow-up assessment will be given approx. two weeks after training. After having time to reflect on the training and using Lion and the methods taught, opportunities will arise for more in-depth training on specific areas. A follow-up assessment will be useful in identifying these specific areas and in identifying individual technologist needs.

Andy is on board. He is still working with Carrie to get imaging and deployment procedures up and running. Don talked to him about giving assessments. He agrees support pool days will work best, upon Erv’s approval.
 * PC Imaging and deployment training:**