1-9-2012+Minutes

Professional Development Committee Meeting

January 9, 2012

Committee met in TNOC. We brought Derrick up to speed since he had been gone on vacation during our last meeting. We discussed which trainings we thought we needed to provide and went over and updated the list we had created at the last meeting. Results are as follows:

WGM RDC – AdminConsole – ADUC and pc remote tools ARD ServerAdmin Casper Remote Promethean Mimio Phones Sophos Malware removal ERC process WHD FirstClass Intranet Infinite Campus How to enter your own ticket in WHD (for clients) Document cameras Remote connections in WHD Printing Intercom

We narrowed down the list by prioritizing trainings as follows (remembering that we represent just a small number of the ISTS): 2012 suggested trainings:

Don Cochran will give the training in TNOC on Support team days. Trainings will be given during the Week of Jan 30th. These will be 8-hour training sessions. There will be an assessment (test) at the end of each day’s training session in order to determine not only the effectiveness of the training, but also which issues the technologists may need more in-depth training on. Erv has already approved this training.
 * Lion OS:**

PD committee members believe this is top-priority because ERC is coming out and will need to be deployed soon. The committee recommends the following: Andy will give the training either in TNOC or SSC on Support team days (hands on, smaller groups, etc). Date and time are to be determined. Lengths of training sessions are to be determined. The committee also suggests that there be an assessment given at the end of each day’s training session in order to determine not only the effectiveness of the training, but also which issues the technologists may need more in-depth training on. Don Cochran will make a formal request to Erv on behalf of the PD committee.
 * PC imaging and deployment:**

PD committee recommends the following: Andy will give the training either in TNOC or SSC on Support team days (hands on, smaller groups, etc). Date and time are to be determined. Lengths of training sessions are to be determined. The committee also suggests that there be an assessment given at the end of each day’s training session in order to determine not only the effectiveness of the training, but also which issues the technologists may need more in-depth training on. Don Cochran will make a formal request to Erv on behalf of the PD committee.
 * Windows 7 OS:**

PD committee recommends the training includes, but is not limited to, the following: package building, using Casper Remote, & troubleshooting Casper. Don Cochran will give the training in TNOC on Support team days. Date and time are to be determined. Length of each training session will be ½ day. There will be an assessment (test) at the end of each day’s training session in order to determine not only the effectiveness of the training, but also which issues the technologists may need more in-depth training on. Don Cochran will make a formal request to Erv on behalf of the PD committee.
 * Casper Training:**

Trainings to be considered Fall of 2012: ARD Admin Console (RDC) – ADUC and pc remote tools WGM Server Admin Promethean Board – could be at department meeting – use District trainers Mimios Document Cameras

The PD committee recommends ½ day trainings and ½ day at schools for the first week back in the fall. This will help technologists get back in the swing, address new procedures, etc and still give them time each day in their buildings.

It was decided that the PD committee should survey members of ISTS for professional-development suggestions. Angie will contact Janet Trujillo to see about using the District Zoomerang account to set up a survey to send out to ISTS members.

Next meeting we will develop the questions for the survey.

Some other topics of discussion:

Develop mandatory online classes to aid in ISTS PD. These classes would have a deadline and results could be forwarded to Audrey directly from the completion page of the online class.

AN **EXAMPLE**: How to install canon copier Have Nancy create podcast with a test at the end Click done and results are sent to Audrey Podcast and documentation can then be posted in a central location (to be determined by the Communications Committee) after all people have taken the training.

If a work order comes in for an issue in which training has been provided, or a technician is asked a question on something in which training has been provided, then the asker can be pointed to the documentation. This creates a way for people to take responsibility for their own learning and it creates accountability.

Things to consider concerning PD trainings: What trainings are needed? Who is best able to give each training? When? Where? Why?

Future PD Committee meetings are scheduled as follows and will be held in the TNOC at 7:30 am:

January 23rd February 6th February 21st

Liz will post minutes on Wiki and send a copy to Don. Don will make formal recommendations to Erv. Don will also give Andy a heads up on the 2 recommended PC trainings.

These are the recommendations sent to Erv 1/9/12


 * IS/TS Professional Development Committee Recommendations:**

After meeting as a group, the PD committee has decided to make some formal recommendations for training to be conducted yet this year. We feel that with ERC deployment imminent the trainings we are recommending are crucial to providing effective support to the district. The recommendations are as follows:


 * Mac OS X Lion training** to be held the week of Jan 30th. This training will be all day for each of the support teams and will be facilitated by Don Cochran. The help desk, Nancy, Andy, Carrie, Derrick, Josh, and Steve should all be included in this training. The training will include a formal assessment of knowledge gained along with an assessment of the quality of training.

The timing of this training will coincide with deployment of the ERC computers.
 * Rationale:** OS X Lion has significant differences from previous versions of OS X, especially in troubleshooting issues. We feel it is essential for our staff to be able to properly support this new operating system since it is included on all new Mac computers.


 * PC imaging training** to be held in February. The time needed for this training will be determined by Andy Larkins after it is developed. It should be held with the individual support teams to facilitate teaching and learning. The same people (help desk, Nancy, Carrie, //et al.//) should also be included in this training. This training will also include assessments


 * Rationale:** Deployment of ERC computers is imminent. It is important that all members of our department are aware of the procedure to ensure proper deployment.


 * Windows 7 training:** We feel this should be a March week long training using the same strategy as listed above. Timing will be determined as this course is developed. Formal assessments will be included in this training.


 * Rationale:** With support of Windows XP waning, it is important that all department members understand the Windows 7 operating system and are able to support it.


 * Casper training** to be held in April. This training will cover our use of the Casper Suite and troubleshooting problems caused by it. Timing will be determined after this course is developed, but it is anticipated that ½ day will be sufficient. Formal assessments will be included in this training.


 * Rationale:** Staff needs to be proficient at using the Casper Suite since it is our main imaging and software deployment tool for Mac.

Erv's response was supportive with the following questions:

He wants to know what direction we are going with the assessments and if we are considering training for the district (non-ISTS staff) on Web Help Desk and a knowledge base. What are your thoughts on his response to our recommendations. Will someone please start a discussion thread addressing these 2 questions.